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ISO/IEC 20000 is an international standard that defines requirements for an Information Technology Service Management System (ITSM). It provides a framework to help organizations establish, implement, maintain, and continually improve IT service management processes. ISO 20000 compliance involves meeting specific requirements outlined in the standard. ISO 20000 compliance helps organizations achieve effective IT service management, ensuring that IT services are delivered efficiently, reliably, and aligned with customer needs.
ISO 20000 is the internationally recognized standard for service management, which describes a set of management processes designed to help organizations deliver effective services.
It is divided into a number of parts, out of which ISO 20000-1, defines the requirements necessary for a service management system (SMS).
These are mandatory requirements which must be fulfilled by organizations to be compliant with the ISO 20000 standard. This service standard is widely accepted to measure the IT service management processes within an organization. ISO 20000 compliance proves that an organization follows the best practices for delivering quality IT services.
Aspire High Consultants can help you comply with the ISO 20000 standard
Aspire High Consultants comprehensive suite of IT management solutions offers tools that can help in the implementation and operation of service management processes as mandated by ISO 20000-1:2018. These tools effectively fulfil the requirements for compliance by integrating the mandated processes in the organization’s operations and generating records as evidence of compliance.
